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  1. General

The following general terms and conditions apply to all business relationships between Feli & Hans Fashion GmbH, Alte Mattseerstraße 3, 5101 Salzburg, Austria (hereinafter also referred to as “Feli & Hans”) and the customer, which are initiated and processed via our online shop. The following general terms and conditions apply exclusively in the version valid at the time of the order. Deviating conditions from the purchaser require the express written consent of Feli & Hans. 
The goods offered via the Feli & Hans online shop are aimed solely at end users. Customers must only be consumers within the meaning of Section 13 of the German Civil Code (BGB), i.e. any natural person who concludes the respective contract for a purpose that cannot be attributed to either their commercial or independent professional activity. 

  1. conclusion of contract

The goods offered in the Feli & Hans online shop do not constitute an offer to conclude a contract, but rather merely an invitation to place an order. 
Feli & Hans will confirm receipt of the customer's order in text form (usually by email). This confirmation of receipt does not constitute a binding acceptance of the order. It serves as information for the customer about the order placed. The purchase contract is only concluded when the ordered goods are sent to the customer or when Feli & Hans has sent an express order confirmation to the customer. 
The contract language is exclusively german. 

  1. Prices, shipping costs and delivery

All prices in the Feli & Hans online shop are euro prices and include the statutory VAT applicable in the Federal Republic of Austria plus any shipping costs. The prices current at the time of the order apply. Unless otherwise agreed, delivery will be made to the delivery address specified by the customer. Delivery takes place worldwide. The purchase price is due upon delivery of the ordered goods. 
The purchase price can be paid using one of our payment service providers at the customer’s discretion. We reserve the right to exclude certain payment methods in individual cases. 
Feli & Hans delivers free of charge throughout the EU. Deliveries outside the EU vary.  

  1. retention of title

The delivered goods remain the property of Feli & Hans until full payment has been made. 

  1. Right of withdrawal
++++++++++ Start of the cancellation policy ++++++++++ 

You have the right to withdraw from this contract within fourteen days without giving any reason. 

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last partial shipment or the last item. In order to exercise your right of withdrawal, you must contact us (Feli and Hans Fashion GmbH, Alte Mattseerstrasse 3, 5101 Salzburg, Austria, Tel.: +43 662 660283, Email: about your decision to withdraw from this contract. You can request and use this sample cancellation form, although it is not mandatory. 

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired. 

Consequences of the revocation: 

If you revoke this contract, we must repay all payments we have received from you, excluding delivery costs, immediately and no later than fourteen days from the day on which we received notification of your revocation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier. 

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods. 

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. 

Sample cancellation form: 

(If you want to cancel the contract, please fill out this form and send it back to us) 
To Feli and Hans Fashion GmbH, Alte Mattseerstraße 3, 5101 Salzburg, Austria,  Tel.: +43 662 660283, E-Mail: 
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*) 
Ordered on (*)/received on (*): ____________________________ 
Name of consumer(s): ____________________________ 
Address of the consumer(s): ____________________________ 
Signature of the consumer(s) (only for paper notification): ____________________________ 
Datum: ____________________________ 
(*) Delete where not applicable. 

++++++++++ End of cancellation policy ++++++++++ 
  1. return costs

When exercising your right of withdrawal, you must bear the regular return shipping costs if the goods delivered correspond to those ordered. 

  1. warranty

The statutory warranty rights and periods apply. 
If subsequent fulfillment takes place by way of replacement delivery, the customer is obliged, upon request from Feli & Hans, to return the defective goods that were first delivered to Feli & Hans within 30 days. 

  1. Liability

Feli & Hans is fully liable for damages resulting from injury to life, body and/or health as well as for damages caused intentionally or through gross negligence if it fraudulently conceals a defect. 
The items offered in the Feli & Hans online shop are photographed and described to the best of our knowledge and with the greatest care. Minor differences between the representation and reality do not represent a defect in the ordered goods. Feli & Hans also assumes no liability for any errors or the completeness of the description texts of an item, including product information and care instructions. 
Feli & Hans is not liable for the functionality of data networks, servers or data lines to its data center and the constant availability of its online shop. 
If minor contractual obligations are breached, liability is excluded for slightly negligent breaches of duty. 
To the extent that Feli & Hans' liability is excluded or limited, this also applies to the liability of Feli & Hans' legal representatives, employees and vicarious agents. 

  1. data protection

We will collect, process and store all personal data provided by you exclusively in accordance with the provisions of German data protection law. 
In order to process the contract concluded with you, the use of your personal data is necessary. Any use beyond this requires your express consent. Details about the data collected and its respective use can be found in our data protection declaration. 

  1. Fulfillment and jurisdiction

The contractual relationship is subject exclusively to the law of the Federal Republic of Austria. 
If the purchaser has his place of residence outside the Federal Republic of Austria, the exclusive place of jurisdiction is the registered office of Feli & Hans. 

  1. Identity of the provider, contact

The customer's contractual partner is: 

Feli and Hans Fashion GmbH 
Alte Mattseerstrasse 3 
5101 Salzburg, Austria 

Phone: +43 662 660283 

registration in the commercial register 
Registration court: Salzburg Regional Court 
Registernummer: 59163f 

represented by the managing directors: Kathrin & Sebastian Proft 

OTHERS 33855502 

Complaints can be made at the aforementioned address. 


Last updated: July 7, 2023